Privacy policy

What we keep

Your name, email and phone; the location you share (the municipality and reference point of each request and, only if you choose “use my location”, one reading of the phone’s location at that moment: we never track you in the background); the photos you attach; your questionnaire answers; your conversations and your reviews. If a professional buys credits, the record of that payment too. Cards are handled by the payment gateway: we never see or store them.

If you sign in with Google or Apple, we receive from them your name and email (with Apple it may be a private relay address) and an identifier of your account with them, only to create your account or recognise you. We never see your password or anything else from that account, and we post nothing on your behalf.

Messages and photos you send through the chat may be reviewed by our team for safety and to enforce the rules. Photos are analysed automatically when sent to detect nudity; those that do not comply are not delivered. Messages you delete disappear from the chat but are kept for up to 12 months for control, then permanently erased.

Professional identity data

The DUI, its photos and the selfie are used only to verify who the professional is. They are never shown on the public profile or shared with customers: only the verified badge is.

What we use it for

To connect you with pros in your area, keep you posted on your requests, charge what's due, and comply with tax law.

What others see

The professional sees your name, the municipality and what you answered; your exact address and phone only after you hire them. Nobody sees your email. We keep your files on our own servers and use an email delivery service to send you your account messages; we do not sell your data or use it for advertising.

Video tutorials play through YouTube in its privacy-enhanced mode (youtube-nocookie.com). Nothing loads from YouTube until you press play; from then on, YouTube (Google) may collect data under its own privacy policy.

How long we keep it

As long as you have an account. If you close it, we anonymize your personal data (name, email, phone, photo and tax details) and keep only what the law requires, such as proofs of payment. To also delete your identity documents, photos and messages, ask by email. See how at “Delete my account”.

Security and fraud prevention

To protect professionals from fake requests, and you from accounts posing as others, we keep an identifier of your device (stored on the server only in encrypted form, never the original value), the IP address and the kind of app used when you create the account, sign in or submit a request. With it we can tell when several accounts come from the same phone or number and stop whoever abuses the service.

The apps ask Google (Play Integrity) and Apple (App Attest) to confirm that the app is the genuine one and not a modified copy. That check does not identify you and carries no data of yours: it only says whether the app is authentic. If the check is unavailable, nobody is blocked because of it.

IP and app-kind records are deleted after 90 days. The device identifier is kept while the account exists, until you close it. This data is used only for security and fraud prevention: it is not sold, not shared with third parties and not used for advertising. If you think we blocked you by mistake, write to soporte@oficiosv.com.

Your rights

You can view, correct, or delete your data from the app, or write to us at soporte@oficiosv.com and we'll do it for you.