Terms and conditions

What we are and what we aren't

Ofi is a platform that connects customers with pros. Professionals are independent: they aren't our employees, and the job is agreed on and paid for between them and the customer.

Your account

Your details must be real and your own. You're responsible for what happens on your account and for keeping your password safe.

You can also sign in with your Google or Apple account. Your account then has no password of its own (you can create one from your profile) and access depends on that account: if you close it or revoke the permission, you will need another way in.

What we charge

Customers pay nothing. Professionals pay credits for the leads they choose to take and for the promotions they purchase. Every purchase comes with its proof of payment.

Reviews and content

Only people who hired the job through the platform can leave a review. We remove anything that is false, offensive, or exposes someone else's personal information.

The chat is for coordinating jobs. We may review messages and photos, remove content, warn or suspend accounts that break the rules, and an automatic filter blocks photos with nudity. Deleted messages are kept for 12 months for control.

When we close an account

When someone deceives, harasses, impersonates another person, or uses the platform for anything illegal. You can also close yours whenever you want.

Questions

Write to us at soporte@oficiosv.com and we'll get back to you.